Refund Policy

Hinter Horizons offers a voluntary 14-day money-back guarantee on eligible digital products, unless a different refund arrangement is clearly stated before purchase.

This guarantee is separate from, and does not limit, any mandatory consumer rights available under applicable law.

1. Eligibility

You may request a refund within 14 calendar days of the purchase date if you are not satisfied with the digital product.

The guarantee applies even if you have already accessed or downloaded the product.

2. How to request a refund

To request a refund, email to: info@hinterhorizons.com

Please include:

the email address used for the purchase;
the name of the product;
the approximate purchase date or order number, where available.

You do not need to provide a detailed reason, although we may invite you to share feedback.

3. Processing

Eligible refunds will normally be initiated within five business days after the request has been reviewed.

Refunds will be returned to the original payment method. The time required for the funds to appear may depend on the payment provider or bank.

4. Misuse and abuse

Hinter Horizons may refuse a refund request where there is reasonable evidence of:

fraud or unauthorised payment activity;
repeated or systematic refund abuse;
copying, redistribution, resale or unauthorised publication of the product;
other clearly bad-faith conduct.

This restriction will be applied reasonably and does not affect mandatory consumer rights.

5. Statutory consumer rights

For digital content supplied immediately after purchase, separate statutory withdrawal rules may apply depending on the buyer’s location and the consent collected during checkout.

Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted.

6. Contact

Questions or refund requests may be sent to: info@hinterhorizons.com.

Last update: August 2026